| |
Louisville
Puts Pothole Reporting Online
If you visit the
City of Louisville Web site, you'll notice a link on their homepage
for pothole reporting. It's a great idea. But what really catches your
eye is the sentence just below the pothole logo. Within 24 hours.
That's pretty good!
Since putting the Pothole Web site online in late October of 2001, the
City
of Louisville Web site has received over 340 valid pothole complaints.
They even got a complaint to fix a street in Brooklyn, New York by mistake!
Once someone submits an online complaint, it's immediately handled by
CityCALL, the City of Louisville's customer service center. If the streets
are in Jefferson County, they take the complaint and forward it to county
government. If it is a state maintained street, they send a report to
the Transportation Cabinet. The person who pointed out the pothole then
gets a reference number in case they want to call back. The pothole
is patched in 24 hours, unless it's one of a handful of state maintained
streets in Louisville, which may take just a little longer. The
site was developed by the City of Louisville's Department of Technology.
-- end --
|
|
|
